PillPack.com Reviews – Unsatisfied Customers

Trust Level65%

PillPack.com is one of the biggest medical websites in the world. The drugstore came to prominence when Amazon purchased it for a billion dollars in 2018. This drew the attention of the pharmaceutical industry which saw this purchase as a threat to the status quo. The website isn’t necessarily forcing its competitors out of business. But it is disrupting the industry, using customer-centered practices to change the way other internet pharmacies approach their work.

Domain Details
Origin CountryUnited States
Business Profile
Pharmacy NamePill Pack
Licenses, and Approvals
Pharmacy Checkerno
Customer Support
Shipping Options
Regular Mailno
Express Shippingyes
Free Shippingyes
Payment Modes
Credit/Debit Cardyes
E-Check/Personal checkno
Western Unionno

Domain Info

registered in 2004This domain was created on the 23rd of September in 2004. They are over a decade old which is encouraging because it makes the pharmacy much easier to trust.

There are no medical scams online that are so old. In fact, most scams rarely exceed three years.

Related Websites

This firm has no mirror websites. It originates from the United States. Scamadviser assigned it a trust rating of 100 percent which is further proof that it is legitimate and, thus, poses no risk to you, your information or your money.

100% of trust

Business Profile

womanThis company was created by T.J Parker and Elliot Cohen. Some of you probably saw Parker’s face in Forbes’ 2015 30 under 30 list. Cohen’s resume includes the groundwork he laid for the Hacking Medicine Program at MIT. Parker and Cohen did not join forces to simply deliver affordable medicine to consumers.

They wanted to disrupt the online medical field, to create a system that would serve the disparate needs of consumers. So they created this company which has its offices in Manchester, New Hampshire. You need to create an account on their platform to use their services.

Once you have joined this pharmacy’s family, they expect you to provide a list of the medication your need and your doctor’s information, not to mention insurance and payment data The drugstore’s dedication to your well being is such that they are continuously coordinating with your doctor and insurance provider to fill your prescriptions.

free service Not only will they ship your pills to you but they will instruct you on the best way to consume them, placing them in small packets that are meant to be accessed during certain hours of the day and night depending on your prescription.

This attention to detail is perfect for people who need to take multiple forms of medicine. The website will help you manage your medical regiment. They are available at all hours of the day or night to answer your questions. And you don’t have to worry about running out of medicine.

prescriptions transfer The platform will consult with your doctor ahead of time. If your prescription hasn’t changed, they will perform automatic refills, making sure that you always have the pills you need at the time you need them. While they endeavor to professionally package every drug they ship, they are happy to deliver your medication in bottles in emergencies.

Once you successfully submit an order, the firm’s personnel will call you to confirm certain details regarding your order, not to mention answering any questions you might have.

Regulatory Authorization

This firm has URAC (Utilization Review Accreditation Commission) accreditation. They also have VIPPS accreditation. This permits them to legally dispense drugs in all fifty states of the US. Legit Script calls them a certified internet pharmacy.

Available Products

The drugstore offers:

an easy process

   Prescription medicine

   Over the counter medication

   Supplemental tablets

Pricing, Payments, and Deliveries

While there are no special promotions and discount offers, this pharmacy works to provide financial assistance to people who request special price consideration. Otherwise, their prices are nothing special.

As far as payments are concerned, you can use insurance or pay out of pocket. They accept most insurance plans in the US. If you have to pay out of pocket, the platform accepts:

insurance and out-of-pocket

  1. Bank transfers
  2. HSA/FSA Cards
  3. Credit Cards

The firm does everything in its power to find you discounts wherever it can. Deliveries are free. They are made via UPS or FedEx; drugs are shipped in discreet packages without any labels. It normally takes two to four weeks for your medicine to reach you.

Reviews and Testimonials

extremely negative commentThere are plenty of positive reviews from customers on the company’s platform that cannot stop gushing about all the ways the pharmacy changed their lives. And while these reviews are encouraging, you cannot ignore the poor feedback on Trustpilot.com.

Customers there complain that there is no pricing transparency, drugs are more expensive than what you normally find in a local pharmacy, and deliveries delay at the most inconvenient times. So clearly this company has a few kinks to work out.


This pharmacy earns a trust rating of 65%. So many of its customers are not happy with the way it does business. But it has also won the hearts of numerous Americans who love the simplicity and convenience. The drugstore has professionals working behind the scenes to scrutinize every order consumers make. Their app allows both doctors and patients to stay abreast of refills, and the packaging they use helps patients manage complex medical regiments.

Possible Alternatives

If you want to choose another online pharmacy, you can have a look at the pharmacy rating organized according to the level of our trust in them. This rating is based on our reviews and is available at the following link: https://pharmareviewer.com/top-ranked-stores/

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