Reviews – Hidden Fees is a telehealth service that provides a doctor consultation to get you the medicine you need. But will this service meet your needs, and are there any potential downsides? We take a look at what they are offering to help you make an informed decision about your treatment options.

Domain Details
Origin CountryUnited States
Business Profile
Pharmacy NamePlush Care
Licenses, and Approvals
Pharmacy Checkerno
Customer Support
Shipping Options
Regular Mailno
Express Shippingyes
Free Shippingno
Payment Modes
Credit/Debit Cardno
E-Check/Personal checkno
Western Unionno

Domain Info

in business since 2012The domain name database reveals that this pharmacy has been registered since 2012. This is a fairly long amount of time for a pharmacy to have been in business, so suggesting that they are more likely to be legit.

There is a name for the business that has registered the domain found in the database. This tells that the business that owns the site is called PlushCare, with an address in San Francisco, California. This is a sort of details we would have expected to find, and further suggests the pharmacy will be safe.

Business Profile

San FranciscoWhile the domain name records gave an address for this pharmacy in San Francisco, California, finding an address on their website has been difficult.

It is possible to find their address elsewhere on their Better Business Bureau profile. Checking this address shows that it is an office building, though we can’t confirm whether this is a mailbox or an office suite.

Regulatory Approvals

The pharmacy doesn’t display any regulatory seals on its site, which isn’t ideal. When we check with LegitScript, we do find that they are certified. This means that they have the correct accreditation to be in business and should mean that they are safe for customers to use.


Treatments Offered

The service provided by the website allows you treatment for certain things, this includes:

urgent medical issues, on-going conditions, everyday care


  Cold and flu



  Men’s health

Medication that you have been prescribed through this service can be collected from your local pharmacy or sent to you. The pharmacy site isn’t very upfront about the areas they serve, but it seems that you will need to be in California to use this service.

Doctor Consultations

So that you can get a prescription to make sure you are taking drugs safe for you, the pharmacy offers doctor consultations. This will mean you will have to accept a co-pay, or if you do not have any insurance that they accept, the fee is $119 on top of their membership fee.


In order to be treated by this service, you need to pay a membership fee. This is either $14.99 per month or $99 per year. This is the same whether you are insured or uninsured, and the only difference is whether you have a copay or pay the full doctor consultation fee.

Membership to the site gives you unlimited in-app messaging, access to the online care team, and allows you to have same-day appointments booked. If you aren’t sure about the service they do offer a 30 day free trial membership, though you will need to remember to cancel this otherwise they will automatically start charging you.

Payment Methods

This pharmacy accepts copays from many insurance plans. This includes:

United Healthcare, Aetna, Cigna, Humana

  Anthem Blue Cross

  Blue Shield of California

  Blue Cross Blue Shield

  Cigna Plan


The pharmacy offers a medication delivery program that costs $99 per month. The first month is discounted down to $59 and includes the cost of certain medications prescribed by doctors on the service.

If the medication you need isn’t part of this program, you can have your prescription that sent to to your local pharmacy for collection or delivery if they offer it. Reviews

We can find reviews and on Trustpilot and elsewhere, and feedback seems to be mostly positive. The pharmacy has a 4.3 rating on Trustpilot suggesting that most people are very happy with the service offered by the store.

mostly positive

There are some unhappy people, however, and this mostly seems to relate to unexpected charges and missed doctor appointments.


This service is doing most things the right way, giving customers a way to get treatments online safely. Customer feedback is largely positive though there are some concerns.

This might not be the cheapest option for a lot of patients, and treatment is limited to certain areas and ailments, so we give them a total rating of 75%.

Possible Alternatives

If you want to choose another online pharmacy, you can have a look at the pharmacy rating organized according to the level of our trust in them. This rating is based on our reviews and is available at the following link:

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