Practo.com is a website that operates an app. It acts as a middleman between consumers and the pharmacies and medical professionals they require. The company’s goal is to ease access to the tools and services people the world over need to meet their healthcare requirements. While this website enjoys a lot of attention online, it has attracted a significant amount of negative feedback over the years.
| Domain Details | |
| Registration | 2010-06-03 |
| Origin Country | unknown |
| Business Profile | |
| Pharmacy Name | Practo |
| Address | |
| Licenses, and Approvals | |
| CIPA | no |
| Pharmacy Checker | no |
| LegitScript | not in the database |
| Customer Support | |
| Telephone | +91 9513733001 |
| [email protected] | |
| Shipping Options | |
| Regular Mail | yes |
| Express Shipping | yes |
| Free Shipping | yes |
| Payment Modes | |
| Credit/Debit Card | yes |
| E-Check/Personal check | no |
| Western Union | no |
Domain Info
This website was created on the 3rd of June 2010. That would make them almost ten years old. You can’t really say anything to knock that duration. Any medical resource that can thrive online for nine years deserves all the respect you can give them.
Related Websites
ScamAdviser assigned this medical portal a trust rating of 100%.This was after analyzing variables such as their country of origin, feedback from other online resources and customer reviews. ScamAdviser’s analysis revealed that this website was indeed legit in its operations and that it was unlikely to perpetrate any scams that would lead to the loss of your data or information. The company has no related websites. The owners have chosen to use a domain privacy service that will prevent you from tracking them down.
Business Profile
It wouldn’t be an exaggeration to call this website a middleman between consumers and the medical tools and services they require to pursue a healthy life. While it performs a variety of functions, the website takes pride in the fact that it provides aid to desperate patients through three primary avenues. First of all, you can use it to find doctors in your area. The website and its related app are available in over a dozen countries around the world. So you can use it to locate and then book appointments with any medical professional you desire.
As a consumer, you get to browse the website’s database of doctors in your area, read reviews from the people who have used them in the past, and then make an appointment with the healthcare professional whose reputation, location and business hours appeal to you. If that wasn’t enough, through this website, you can also obtain medicine and book diagnostic tests. The app will enable you to submit your samples and then provide feedback in due time once your results return.
One online resource says that the firm was created by a pair of engineering students in 2008 who managed to secure over $20 million for their innovative project. This same resource will tell you that the website is based in Bengaluru in India. The firm doesn’t provide any contact information. You can only access the customer support staff via the live chat. Apparently, the company has no interesting in fielding calls from consumers.
Regulatory Authorization
This website doesn’t seem to possess any accreditation authorizing it to perpetuate the activities of its trade. But some would argue that it doesn’t require any such accreditation. After all, the site doesn’t provide medical services or even drugs. Rather, it merely connects consumers to the people who can provide those services and drugs. However, it does claim to vet every doctor and pharmacy featured in its catalog to make sure that they have been properly licensed.
Available Products
This website can get you any drug you require by connecting you to a pharmacy that can service your needs. They can also connect you to any doctor in any field. Basically, they act as a hub for all your healthcare needs.
How It Works
It is cheaper to consult a doctor through this app than it would be to book a live appointment. You can also get discounts of up to 20% depending on the situation. However, the doctors to whom the website connects you are not always reliable and the appointments are not always communicated. Additionally, there are no concrete rules governing the manner in which the discounts and bonuses are awarded. The website can take these discounts away whenever they please without prior communication. As such, if you want a reliable service, you are better off making a live appointment with a doctor, though it is more expensive. When it comes to payments, you can use:
■ Credit and debit cards
■ Cash
■ Bank transfer
The shipping and delivery options will vary depending on the country and the location. In India alone, the services of the company are available in over a hundred cities. So when you visit the website, you will receive instructions on the delivery options that are available to you.
Reviews
There are so many reviews of this internet pharmacy on so many third party websites that you have no choice but to accept that they are a real business with real customers. However, most of the testimonials are very negative. For instance, on TrustPilot, consumers complained that the customer support staff were atrocious, acting very negligently in some cases and providing no help whatsoever in others. The people on mouthshut.com argued that the website kept connecting them to the worst doctors in the area, medical professionals with little training, experience or empathy. The people on Quora were even more negative on the website’s services.
Conclusion
This website earns a trust rating of 55%. Most people seem to agree that their catalog is filled with bad doctors who pay the website to feature and then market them. Few people ever find satisfaction in the appointments they make through the app. One consumer complained that the website got her lab tests wrong. But all those criticisms are simply proof that this is a real business with real customers.
