E-surgery.com is a pharmacy offering an online prescription service in the UK. They say that they offer a sustainable health service, and they have good customer feedback, but are they right for you? We investigate the service they offer.
| Domain Details | |
| Registration | 2002-05-06 |
| Origin Country | United Kingdom |
| Business Profile | |
| Pharmacy Name | E surgery |
| Address | |
| Licenses, and Approvals | |
| CIPA | no |
| Pharmacy Checker | no |
| LegitScript | not in the database |
| Customer Support | |
| Telephone | +44-1603-931-600 |
| yes | |
| Shipping Options | |
| Regular Mail | no |
| Express Shipping | yes |
| Free Shipping | yes |
| Payment Modes | |
| Credit/Debit Card | yes |
| E-Check/Personal check | no |
| Western Union | no |
Domain Name Information
Domain name information for this website address shows that it has been registered since 2002. This shows that the pharmacy could have been online for a long time. But when we check, it seems like this pharmacy wasn’t the first business to use this website address.
There isn’t any contact information in the domain records for the owner of this pharmacy which could look suspicious. Frequently, this is a service that is included when you register a domain, however.
Business Profile
The business that operates this pharmacy is called Total Access Health Ltd. While it is difficult to find a business address on the site, they do provide a few if you look hard enough. One address they give is for The Enterprise Centre, University of East Anglia, Norwich.
Checking the government records for this business shows that this address is correct. It also shows that this company was incorporated in 2017.
Regulatory Approvals
Since this pharmacy is operating in the UK, they need to follow the rules for that country. This means that they need to be registered with the General Pharmaceutical Council.
A seal is displayed on the site that links to the General Pharmaceutical Council website, and it shows that they are approved. The GPhC has inspected the pharmacy checking the things that it does. However, their review does not show that everything is perfect.
While standards have been met in most cases, there were a couple of issues highlighting the report. The pharmacy did not meet the required standards when prescribing antibiotics to ensure those aren’t when overused. The report also highlighted a loophole in the consultation process that could allow customers to change their answers to get the medicines they wanted.
Because of these issues found in the report, the pharmacy has to go through an improvement action plan to make sure they are safe when prescribing medicine to customers. This should ensure that the service provided by the pharmacy is legit and reliable to effectively treat patients.
Treatments Offered
The pharmacy offers four main treatment categories, and these include:
■ General health
■ Sexual health
■ Women’s health
■ Men’s health
The medicines supplied by this pharmacy come from their location in the UK. This should ensure that the medicines are legit, unlike what you might expect from a scam pharmacy.
Prescription Requirement
All of the treatments offered by the pharmacy require a consultation with a prescriber who should ensure that the medicine you get is right for your condition. Sometimes the prescribers for the pharmacy will need more answers delaying your order, or they might even tell you you’re not suitable for the medications you think you want.
If you already have a prescription from your doctor, you will still need a new one when using this pharmacy, however.
The pharmacy might require you to provide proof of age when purchasing. Customers are required to be at least 18 years old and this is checked against national databases. If your details are not in these national databases, they will require a valid form of ID before they can approve your order.
Payment Options
The pharmacy is completely secure, and you can pay through the following options:
■ Major credit cards
■ Debit cards
As well as ordering online, you can also choose to contact them over the phone to place your order.
Shipping
The pharmacy only dispenses medicine to UK addresses. They offer a few different choices for delivery, including; guaranteed next day, Royal Mail Tracked 24, and Royal Mail Tracked 48.
While they don’t give delivery costs before you go through the ordering process, they do say that orders above £30 get free Royal Mail Tracked 24 shipping.
E-surgery.com Reviews
The store is collecting testimonials on Trustpilot. The E-Surgery.com reviews found on that site are very good and there are a lot of them. They have over 2,500 comments, with 97% of them giving an excellent 5 out of 5 reviews.
While the pharmacy might be inviting customers to leave this feedback, it does seem to indicate that they provide a legit service.
Conclusion
This pharmacy appears to be doing most things correctly though they aren’t completely without their problems. They have had some regulatory issues, and their prices aren’t the lowest online. So overall we award them a trust rating of 65%.
