Callondoc.com claims to be America’s highest-rated telemedicine service. They offer primary care services right to your home, covering a range of illnesses. But does this pharmacy provide great service to customers, we take a look.
|Origin Country||United States|
|Pharmacy Name||Call on Doc|
|Licenses, and Approvals|
Domain Name Information
The website address this store is using has been registered since 2017. This isn’t a massively long amount of time, but it doesn’t necessarily mean the store is unreliable or not safe.
We aren’t given any details about the owner because they have used a privacy service to keep this information out of the public domain. Though this isn’t ideal, it isn’t necessarily a problem that means the store isn’t legit.
A business name is provided on the website. This tells us that it is owned by CallonDoc, Inc., but they don’t give an address that can easily be found on the website.
Looking elsewhere, we do find an address for the store in Dallas, Texas. This is the address of a medical clinic, which would make sense for a pharmacy.
Checking with LegitScript shows that this business is accredited. They are considered certified, meaning they have the proper regulatory approvals that they need. This should make them safe for customers to use, with a low chance of things going wrong.
The store also uses a BBB logo. However, this does not link to their website, and when we check with the Better Business Bureau, we found a big problem. This pharmacy is using the BBB logo when they are not allowed to. They are not accredited by the Better Business Bureau and only have a rating of “F”.
You can only use this doctor-on-call service for certain medical conditions. These include:
■ Pain relief
■ Social anxiety
■ Ear infections
■ Men’s health
These are just a few of the conditions they treat, but the service is limited to ailments it is safe to treat using telemedicine.
This healthcare business doesn’t actually dispense medicine itself, instead, sending prescriptions to the pharmacy of your choice. This business is more of a doctor’s service for a fixed fee to treat a range of problems.
How It Works
The pharmacy claims that the first step of the process will only take you 5 minutes just answering some online questions. With this completed, your responses will be reviewed by a doctor or other healthcare professional, and a prescription written if appropriate.
Depending on your location, a video chat might be required with the doctor before the prescription is issued. But most of the time, a phone call or text message will be the method of communicating during the consultation.
The cost of this service can vary depending on the condition, but typically you can expect to pay $39.99. Once you have received consultation this fee is non-refundable even if treatment isn’t provided, however.
They claim that you can get your meds within 1 or 2 hours of starting this process.
Payment and Shipping
The pharmacy site is secure as you would expect from a legit business. The store says that you will need to pay for your medication in the same way you would when visiting a traditional doctor.
They say that this cost will be your responsibility through either an out-of-pocket expense or insurance, but since they don’t accept insurance, out-of-pocket it is. You can pay for your doctor’s consultation and meds through major credit cards.
Since you will be picking up your meds from your local pharmacy when you use this website, delivery will depend on whether your local store ships meds or not.
This pharmacy boasts over 100,000 customer reviews. Though the websites they link to – Google and Facebook – have far fewer CallOnDoc.com reviews. Between them, there are less than 8,000 comments, but this is still a really good number.
Customers seem very happy with the service provided and give top marks for the experience they have received from the pharmacy. This is a good indication that the business is reliable.
There are good things about this drugstore, but they are far from perfect even then. For example, they are displaying a Better Business Bureau logo implying that they are accredited when they are not.
Overall though, customers seem to receive a good service from the doctor consultations provided by this business, and we give them a trust rating of 65%.